We strive to deliver products purchased from Saarthi in excellent condition and in the fastest time possible. If this is your first order with Saarthi, shipping will be completely FREE. Also, for all the subsequent Orders of Rs. 799/- (Rs. 499/- for the orders only with Personal Care items) or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99/- will be applicable to the orders under Rs. 799/- and Rs.49/- will be applicable for the orders with only Personal Care items.1. If the order is cancelled, lost or un – delivered to your preferred location, we will refund the complete order amount including any shipping charges,if paid online.2. If you return an order delivered to you, order shipping charges will not be refunded.However if you self – ship your returns, we will reimburse self – shipment charges based on Saarthi ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, shipping charges will be non – refundable irrespective of order value.
*Order value is calculated after applying discounts / VAT / GST or any other applicable charges
All orders placed on Saarthi are dispatched through our own courier service – Saarthi Logistics or through other courier partners such as Blue Dart, Delhivery Etc.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as Kurta, Bed – sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type